FAQ

You can place an order directly on arnoheritage.com by either:

• Creating an account
• Checking out as a guest

The website will automatically display the appropriate currency based on your location.

You may also change your delivery destination on the website to view prices in another currency.The currency will be preset based on your location and displayed at checkout. To ensure you're viewing the correct currency, you can change your delivery destination in the top right corner of the website.

We currently accept:

• Visa
• Mastercard
• American Express
• JCB
• PayPal
  

Some banks may require additional authorization before payment is approved.

Yes. We ship worldwide to most countries and regions.

All of our shoes are handmade to order.

Production time:

3–7 business days

Once your order is ready to ship, you will receive an email with tracking information.

Estimated delivery times:

• USA: 6–9 business days
• Europe: 6–9 business days
• Canada: 6–10 business days
• Australia: 6–9 business days
• Other countries: 6–12 business days
  

Delivery to remote areas may take slightly longer.

Yes. We offer free worldwide shipping.

Shipping carriers may vary depending on your destination and may include DHL, FedEx, or UPS.

Most orders are shipped using DDP (Delivered Duty Paid), meaning duties and taxes are included in the product price.

However, some countries or regions may require customers to pay customs duties separately depending on local regulations.

Payment is processed once your order is approved and prepared for shipment.

If you cancel your order before processing, the transaction will simply be canceled without charge.

After placing your order, you will receive an order confirmation email.

Once payment is approved and your order begins processing, you will receive additional updates.

Once an order has been confirmed and processed, it cannot be cancelled.

If you no longer want the item, you can return it after delivery according to our return policy.

Currently we do not offer pre-orders.

At the moment we cannot accept special order requests.

Orders may be cancelled due to:

• payment verification issues
• product availability
• incorrect order details
  

If your order is cancelled, you will receive a full refund.

Refunds are usually processed within 7 business days, depending on your bank’s processing cycle.