Not satisfied with your purchase? You may return eligible items within 30 days of delivery.
To start a return, please contact our customer service team and provide:
Your order number
Photos of the received product(s)
Our team will guide you through the return process.
We offer a 30-day return policy.
Unworn and unaltered shoes with their original tags attached, and in good condition suitable for resale, may be returned within 30 days of receiving the package.
Items that show signs of wear, damage, or alteration may not be eligible for return.
No, a return form is not required.
Once you contact our customer service team and your return is approved, we will provide the necessary return instructions.
If you would like to exchange an item, please contact our customer service team.
Our support team will guide you through the exchange procedure and provide the necessary instructions.
Yes. Our return policy also applies to customized orders.
If you need to return a customized item, please contact our customer service team so we can assist you with the return process.
If you would like to check the status of your return, please contact our customer service team.
We will help you track your return and provide updates regarding the return process.
Once we receive and inspect your returned item at our facility, we will begin processing your refund.
The refund will be automatically issued to your original payment method, and you should receive it within 7 business days, depending on your bank or payment provider.